Frequently Asked Questions (FAQ)

What services does your property management include?We provide comprehensive property management services, including 24/7 customer support, pricing automation, listing optimization, guest communication, claims and reviews handling, and sourcing quotes for maintenance.

Who is responsible for the cleaning fees?

The cleaning fees are the responsibility of the owner. However, these fees are included in the total payout from guests, ensuring that owners are not out-of-pocket for cleaning costs.

How is maintenance handled?

While the owner is responsible for the costs of maintenance, we will source quotes from trusted service providers and manage the process for you.

Will I have access to my property listing and calendar?

Yes, owners will have full access to the calendar to view bookings and block dates if needed. However, we manage all other aspects of the listing to ensure consistency and optimal performance.

What about local regulations and licensing?

Owners are responsible for ensuring their property complies with all local regulations and licensing requirements. We can provide guidance and resources to help you navigate these requirements.

How are invoices handled?

All invoices are sent out monthly and include a 3% fee. If invoices are paid via Zelle, this 3% fee will be waived.

How are nightly rates and pricing determined?

Nightly rates and associated fees are managed by us using advanced pricing automation software, data analytics, and our dedicated revenue management team to maximize your property’s revenue.

What support do you provide for guests?

We offer 24/7 customer service support for all guest inquiries, ensuring a smooth and pleasant experience for your guests.

Who handles guest claims and reviews?

We handle all guest claims and reviews on your behalf, working to resolve any issues promptly and maintaining a positive reputation for your property.

How do you ensure my property stands out in search results?

We utilize various strategies to optimize your property listing, including SEO, professional photos, filling out all listing sections thoroughly, using instant book, and ensuring all amenities are highlighted.

Can I block dates for personal use?

Yes, as the owner, you can block dates on the calendar for personal use to a limited number of nights per year. Just inform us in advance so we can adjust the listing accordingly.

What if there is damage to my property?

We handle all claims through Airbnb’s Host Guarantee and work with guests to resolve any damage issues. You will be kept informed throughout the process.

How do you manage guest communication?

We handle all guest communication from inquiries, to phone calls, to post-stay reviews, ensuring timely and professional interactions at all times.

Do I need to provide any special amenities?

While not required, providing additional amenities such as Wi-Fi, a fully equipped kitchen, and toiletries can enhance guest satisfaction and improve your listing’s performance. Owners are responsible for the cost of toiletries and WavyStay can manage and order the supply inventory.

What if I have a special request or need for my property?

We are flexible and aim to accommodate any special requests or needs you may have. Please discuss these with us, and we will do our best to meet them.